A few weeks ago I wrote a post about our trip to High Rollers as part of our Christmas Party at Foxwoods and how upset we were that they wouldn’t change the crappy music for us.

The manager immediately called us and was understandably pretty upset that a negative post existed about his establishment, which is supposed to offer customer service on par with a luxury experience. He said he wanted to check into his record of that day to find out when we were there, and then come to a resolution.

We waited 2-3 weeks (gave them until the end of the holiday season), and Chuck gave the manager a call, who at long last, responded to our dissatisfaction:

Mr. Mascola,

We were very concerned when we heard of your un-satisfactory experience at High Rollers.  We take a lot of pride in our customer service and we want everyone that comes to our venue to have an unforgettable experience. Obviously the music we play is a large component of the customer experience, we try to accommodate a large range of tastes with our music selection and we do apologize that the selection did not meet your group’s taste and that your complaint was not handled correctly.

This was followed up by an offer of a full package for 8 people with bowling shoes and everything.

While some people in our office thought this was a tepid response, I have to say I think it’s closer to a strike than a gutter ball. So in the words of Johnny Nogerelli, “Tonight, we bowl.”