Marketing Colleges to the Digital Generation

The marketing of universities is a tricky business. Balancing the Academics and Athletics, representing yourself as a good neighbor to your home community while attracting the right students nationwide – it’s no easy task. And nowadays, it’s a lot more than having a prestigious logo and perky student tour guides. It’s obvious that any brand needs to worry about their online reputation, but colleges and universities have it especially tough, with almost all of their customers being computer savvy/dependent. Sites like CollegeProwler.com allow prospective students to find up-to-the minute grades and in-depth reviews of every facet of student life from parking to the party scene and how LBGT-friendly a school is.

This year, in an example of web communications brilliance, MIT created a campaign using their newly accepted students. Traditionally, MIT students receive their acceptance letter in a tube. This year, MIT admissions asked them to “Hack the Tubes,” all in honor of the 30th anniversary of the Great MIT Balloon Hack.

According to MIT “hacks” are:

…clever and elegant pranks showcasing the playful and inventive spirit of MIT. Hacks are performed by hackers, MIT students who safely and stealthily execute the pranks according to an informal code of ethics. These ethics, loosely stated, assert that hacks must do no damage to property or any person, must be safe, and must provide joy or amusement to those who experience the hack.

Relying on the ingenuity of the Class of 2016 and the long standing tradition of hacks, MIT hit a PR home run with 16-year-old Erin King, who sent her tube into the edge of space.

It will be interesting to see if any schools follow MIT’s lead in using social media to not only promote the university, but showcase the true personality of its student body. Well done.

Dux Beds, Your Radio Spots Are Funny

Not because they are supposed to be, but because every time I hear them, I can’t help but think of famous SNL alum, Molly Shannon.

Those of you who listen to CBS radio have heard spots for Duxiana fairly frequently over the years. In the past month or so, they’ve introduced these new spots, which are essentially a semi-husky voice that I’m assuming is supposed to represent some kind of level of indulgence. But it comes across hollow at the very least, and funny, if you’re familiar with Molly Shannon. If you’re not, now you are:

The voiceover for what is supposed to be one of the best beds in the world (and not cheap at $5,000-$7,000 for a showroom model) is trying so hard to sound luxurious. But from everything I’ve heard and read about Dux, it is luxurious. And the VO needs to live up to it.

Now believe me, I know it’s hard. Finding that talent that sounds real, like she’s your friend, but also not too casual for a luxury band, and maybe a little sexy – that’s no easy feat. But it can be done. Like in this 2008 Cadillac TV commercial featuring Kate Walsh:

I realize someone like Kate comes with a hefty price tag, but when you sell one of the world’s most expensive beds, I’d imagine you could make some room in your budget for a celeb spokesperson (one that’s a little more charming than Pat Summerall or fake Molly Shannon).

After all, your beds are fit for Superstars, aren’t they?

Retro Ad of the Week: Alaska/Bank of America, 1959

Issued just after Alaska achieved statehood, this ad, which appeared in National Geographic, is a perfect example of advertising as art. Not a new concept at the time, but a well done one. If you can’t read the line at the top, it offers instructions for ordering a poster version of the ad.

The Tablets Are Coming! The Tablets Are Coming!

Source: Pew Internet & American Life Project

In a bit of not-so-surprising news, a recent report by Pew Internet & American Life Project validated what many in the industry have seen coming:  tablet usage is exploding.

According to the report:

The share of adults in the United States who own tablet computers nearly doubled from 10% to 19% between mid-December and early January and the same surge in growth also applied to e-book readers, which also jumped from 10% to 19% over the same time period.

Read the full report here.

In fact, they are now predicting that wireless traffic will possibly reach 10.9 exabytes per month by 2016. You could try to figure out what an exabyte is, but it’s probably better to think about what all this means for your brand.

Is your brand tablet-friendly? Contact us today to find out how you can best prepare for this shift.

Does Long Format Video Work for Online Ads?

TED.com seems to think so. If you’ve watched any of their video lectures, you’ve probably noticed that they are one of the few places online that does not force the viewer to sit through a 15- or 30-second advertisement before their video starts, and it does not have ads overlaid on the content while it is playing. A simple sponsor logo is at the beginning of each video for no more than a few seconds.  Their idea behind this is…

We want to nurture ads so good you choose to watch. On TED.com, ads run after our talks, not before. This means they can run longer than the TV-standard 30 seconds. And that’s the key! In 2-3 minutes, there’s enough time to really tell a story, share an idea, make an authentic human connection, become unforgettable.

They have taken this idea of nurturing good ads and made a competition on their site “Ads Worth Spreading.” The top 10 winners and 14 honorable mentions in the competition are now featured online, and they featured the the top 10 at the Main Stage of TED. You can also see all the entries on their custom YouTube Channel for the competition. Personally, I think that the ads they have featured as winners absolutely fit the goal of telling a story and sharing ideas. 

I agree that it is nicer for brands to not force viewers to sit through an ad at the beginning of a video, but the real question is: does anyone actually sit and watch the advertisement after the content they came for is done?

Regardless of the answer, which only TED can tell us, take a look at the winners to see some extremely well done creative. My favorite is a 2-minute spot done for Intel called “The Chase,” an extremely clever way to show the power of the Intel Core i5 Processor.

Paradise Lost: How Are Travel Agencies Staying Viable?

Recently my fiancée and I were doing research on potential honeymoon destinations. After scouring the Internet for days, we decided to enlist the help of an experienced travel agent to recommend some locations we might want to consider for our trip. As you might imagine, many travel agencies have been suffering ever since the advent of sites like Expedia, Travelocity, and Hotels.com, but believe it or not, a few still remain in existence today, including national chain – Liberty Travel.

We called Liberty, and on a rainy Sunday night from the comfort of our living room were able to speak with an agent who helped us explore various options for our honeymoon. She recommended resorts that ranged from elegant to fast-paced & fun — for a tremendous discount if we booked through her.

We were liking what we saw and heard from her as we searched these resorts online for the next few days. But after reading reviews in more depth, we found that the very resort in Mexico that she claimed was the top destination, simply wasn’t. It was marred with negative reviews. Everything from the sub-par beach to the bad service — and, far worse — the lack of cleanliness at the resort — these complaints piled up wherever we looked.

I then discovered online that travel agencies like Liberty have deals set up with specific resorts and resort companies. In essence, they’re incentivized to lie about what “the best” possible resort choice is.

What is the point of a travel advisor if they can’t advise truthfully on the best places to travel?

After we had made a decision on a completely different resort, based on the feedback from another couple who recently stayed there, we gave Liberty another chance to see if there were any deals that they could book for us at our new choice. After the agent heard the name of the resort she immediately bashed it, and told us she’s “never sent anyone there before,” insinuating that it was beneath our expectations for our honeymoon.

Although many travel agencies are doing their best to, at the very least, match the best price you find online, it’s hard to come close to the deals that consumers can find on travel websites themselves. In the end, that is exactly what we did, went on Expedia and booked everything on our own.

Now, there are times to use an agent, like when planning for more luxurious, complicated, or rare trips. But for agencies with exclusivity contracts (with the wrong resorts) or a low luxury volume, how in 2012 are they still able to stay in business? It seems a lot of them are finally tapping into the success of Trip Advisor and trying to leverage (surprise, surprise) social media. But as technology continues to change, how do they expect to stay relevant moving forward? Will they simply rebrand (not recommended) or completely re-examine the way they do business?

What have you experienced on your journeys through the world of travel agencies?

 

Is an MBA a Necessity or an Obstacle?

This question was posed to me recently by a national client who is actively searching for a new person to lead their internal marketing department, and it is worth a long, hard look.

Certainly, it depends on the organization. In some situations, an advanced knowledge base in the complexities of business would be essential to the success of the individual’s effort. In other organizations, being freed from the constraints of a textbook focus on the “right” way to attack a business marketing issue might just allow for a more creative solution and a breakthrough effort to solve a marketing problem.

Can someone be “over-educated” in marketing? That answer is a definite ‘yes’. The business of marketing is the business of human interaction and emotion. Not in a clinical way, not in a scientific way. In an industry that is evolving and pioneering far ahead of most others, being detached from the textbook methodologies of the past is critical if you are to accept, embrace, and even generate the solutions of tomorrow.

Timothy Corcoran blogs on this subject as it relates to law firms in particular.

It’s important to note that Tim has an MBA. I’ve clearly seen the fact that MBA’s want to hire MBA’s. Is this a survival tactic, or an attempt to justify one’s own investment in time and money? 

In the end, the debate will rage on. Generally, I am suspect of anyone who spent too much time being “educated” in marketing. That does not mean MBA’s in particular. But the sooner that someone gets into the “real” world and starts to learn about the human spirit, the more enlightened they become — and ultimately, the more successful their marketing efforts will be.

Let’s safely say that there is a place for all levels of education in the marketing team mix — those with formal and informal educations must mix well together. And perhaps they are a bit like yin and yang, feeding off one another and making each other shine brightly, whereas alone, they aren’t nearly as effective.

What have you seen in your marketing department? What is the dynamic between those on your team with MBA’s and those without? How do they work differently from one another?

Retro Ad of the Week: Greyhound, 1941

I love looking at wartime ads, particularly from WWII. They offer a glimpse into an era that we will likely never experience again – when brands would come out and support the government’s war efforts. This Greyhound ad uses not only a dollar savings message, but a resource savings message. Not resources for the earth, like we see today, but resources for National Defense – in this case, fuel.

Right or wrong, there was a certain degree of patriotism throughout the nation that made brands feel confident enough to get behind their government. And advertising boomed during the 40′s, unlike during WWI, when companies were cutting back their ad spending. This 40′s boom was due not only to the promotion of war bonds and PSA’s, but also products that brands were hoping consumers would purchase after a victory overseas.

It was an ideal environment for persuasion of all sorts. Could you imagine (given how much information we now have access to) that perfect storm brewing again in 2012?

 

Direct Mail, Unsung Hero

In this day and age, a lot of marketers are quick to dismiss Direct Mail. But when done right, Direct Mail can be a much more effective way to reach your target audience (a surprising number of consumers actually prefer direct mail over emails).

If your marketing strategy points you in the direction of Direct Mail, you’ll have to come up with some stand-out packaging and messaging to be noticed. Our mailboxes may not be as full as our in-boxes, but there is usually a lot to sift through. If your direct mail piece is not a cut above the rest, it will likely go straight into the trash can (or hopefully, the recycling bin).

Like email, Direct Mail offers an opportunity for personalized messaging. But it also gives your target audience the opportunity to feel your brand, instead of just see it. There is no email that can portray the texture of a well-made invitation or the heft of a dimensional package. For luxury brands hoping to reach more discerning consumers with higher standards, this tactile experience is essential, and it’s something that can’t be accomplished with a flimsy postcard.

In the past few weeks, I’ve come across a couple of direct mail pieces from Chase and Marriott that really caught my attention. While I was not the person in my household they were addressed to, I almost wished I was — that’s how much these mailers cut through my mailbox’s daily clutter.

The first of two direct mail pieces came from Chase. It was a fairly heavy dimensional package with New Year’s resolutions written on the front.

Without closely inspecting the outside of the package, I wouldn’t have known that it was for a credit card. Inside was a magnetic calendar with resolution reminders printed throughout, as well as a message to Slate Blueprint users about activating the “Full Pay” feature to help them keep their resolutions. It was a great way to capture the attention of the consumer and pay it off with a premium that was not only useful, but would remind the recipient of the brand and their new online feature with every visit to the refrigerator.

Marriott took a different approach by sending what looked like a wedding invitation. For a minute, I thought I’d missed an engagement, but luckily, it was just an offer for a Marriott Rewards Card. The stationery was a heavy, textured card stock, adorned in delicate, baby blue, leaf-like swirls. The mailing address was printed in a script font, and to complete the piece, shiny, silver emblems sealed both the envelope and the card inside.

If this is what Chase and Marriott are doing, luxury brands need to go even further than this. Play with different types of textures and varnishes. Do a dimensional package that is unlike anything anyone’s ever seen before. If your product or service is unique enough, your Direct Mail piece should be just as unique.

And consider using a tiered approach. You can send dimensional packages to your top leads and a nice heavy stock roll fold to the rest of your list. If you’re holding an event, a paper invitation beats an email invitation anytime.

For offers or promotions, you can use QR codes, a drive to your Facebook Page, or an online contest to create a seamless and more engaging experience using multiple touchpoints. Direct Mail offers endless possibilities.

If you’re interested in a deeper look, Print In The Mix features a complimentary Direct Marketing case study each month, as well as long list of links to other DM case studies.

Our Favorite Super Bowl Spots: Reebok, 2003

Vin’s Pick: “Terry Tate: Office Linebacker”

The cost for a 30-second spot during the 2003 Super Bowl was approximately $2.2 million. Reebok apparently liked that price so much, they decided to double-up and run a 60 second spot.

Oh, and the ad they ran? It didn’t feature a single Reebok product. In fact, the Reebok brand name was only mentioned twice throughout in the entire ad.

Sounds like a nice recipe for blowing an advertising budget, right? Au contraire!

After airing just once during the Super Bowl, Reebok’s “Terry Tate: Office Linebacker” ad generated monster buzz among their target demographic (males, aged 18-34) and created a 300+ percent traffic increase to Reebok.com — primarily from users looking to see more of the ad’s title character: “Terrible” Terry Tate.

ORIGINAL SUPERBOWL COMMERCIAL:

In total, the Super Bowl spot is credited with prompting over 7 million downloads from Reebok’s website.

Even more impressive is that these viral “webisode” videos took off in the days before video sharing sites such as Youtube and Vimeo.

WEBISODE #1:


FUN FACT: Writer/Executive Producer/Director Rawson Marshall Thurber capitalized on the success of Terry Tate, going on to write and direct the cult classic Dodgeball: A True Underdog Story.